Terms and Conditions of Service

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1. Nature of Services

All services are:

• non-clinical 
• capacity building in nature 
• focused on developing functional skills and independence 

We do not provide therapy, clinical intervention, or diagnostic services.

2. Service Delivery

Supports are delivered:

• in structured sessions 
• in real-life environments where appropriate 
• in alignment with participant goals 

Services may include direct and indirect time (e.g. planning, documentation, reporting).

3. Participant Responsibilities

Participants (or their representatives) agree to:

• provide accurate and relevant information 
• engage respectfully during sessions 
• ensure a safe and suitable environment for service delivery 
• notify any changes to schedule or availability 
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4. Fees and Payment

• Fees are aligned with NDIS pricing  arrangements 
• Services are invoiced based on supports delivered 
• Payment is required in accordance with agreed terms 
• Participants are responsible for ensuring  sufficient funding is available 

5. Cancellations

A minimum of 48 hours’ notice is required for cancellations.

Late cancellations or non-attendance may be charged in accordance with NDIS guidelines.

6. Changes to Services

Services may be adjusted based on:

• participant needs 
• engagement levels 
• safety considerations 
• available funding 

7. Limitation of Services

Outcomes are dependent on:

• participant engagement 
• consistency of support 
• external factors beyond our control 

Progress may vary between individuals.

8. Safety and Conduct

We reserve the right to:

• suspend or terminate services if safety concerns arise 
• discontinue services if supports are no longer appropriate 

9. Confidentiality

All information is handled in accordance with our Privacy Policy.

10. Complaints and Feedback

We encourage open communication.

If a concern arises:

1. Contact us directly 
2. We will attempt to resolve the issue promptly 
3. If unresolved, the matter may be escalated to the NDIS Quality and Safeguards Commission 

11. Agreement

By engaging services, participants acknowledge and agree to these Terms and Conditions.