Privacy Policy

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True Care Support Solutions is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and relevant NDIS requirements.

1. What Information We Collect

We may collect personal information necessary to deliver supports, including:

• name, contact details, and date of birth 
• NDIS number and plan information 
• relevant background information to support service delivery 
• notes relating to participation, progress, and support needs 
• contact details of family members, support coordinators, or plan managers (where relevant) 

2. How We Collect Information

Information is collected through:

• direct communication with participants and families 
• referral information from support coordinators or other providers 
• intake forms and service agreements 
• ongoing service delivery and session documentation 

3. How We Use Information

We use personal information to:

• deliver capacity building supports 
• develop and implement support strategies 
• communicate with participants, families, and relevant stakeholders 
• prepare non-clinical progress reports (where required) 
• manage bookings, invoicing, and service agreements 

4. Disclosure of Information

We may share information where necessary and appropriate with:

• participants and their authorised representatives 
• support coordinators 
• plan managers 
• other providers involved in the participant’s supports 

Information is only shared with consent or where required by law.

5. Storage and Security

We take reasonable steps to protect personal information from misuse, loss, or unauthorised access.

Information may be stored securely in:

• password-protected systems 
• secure cloud-based platforms 
• restricted-access digital records 

6. Access and Correction

You may request access to your personal information and request corrections if needed.

Requests can be made by contacting us directly.

7. Confidentiality

All information is treated as confidential and only used for the purpose of delivering supports and meeting service obligations.

8. Complaints

If you have concerns about how your information is handled, you may contact us directly.

If unresolved, you may lodge a complaint with:

NDIS Quality and Safeguards Commission 

Phone: 1800 035 544

9. Contact

For any privacy-related enquiries, please contact:

True Support Care Solutions

hello@truecaresolution.com.au